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Miscellanous Support |
If SMTP Authorization is not already enabled for your account, you must contact Webii Support by email to enable Outgoing/SMTP Mail services for your account. Please read below for more information.
*Please note that very few Internet providers (ISPs) allow their customers to use a third-party outgoing email server, thus requiring them to use the ISP's provided outgoing email settings. This will not cause the emails you send to appear any less professional than if they were sending out from our server. If your ISP does provide SMTP/outgoing email services, we recommend that you use those settings.
Q: What does Webii offer with its SMTP/Outgoing Mail services?
A: Our SMTP service allows our web hosting customers to send out email using our server resources. In order to provide a secure form of SMTP service and help to prevent email abuse, Webii utilizes a username/password authentication method.
Many ISP's (your Internet connection provider) already provide SMTP services to their customers, in which case it may not be necessary to change SMTP settings in your email program. There is no fee to use Webii SMTP services, however you will need a compatible email program to take advantage of this feature.
It is important to select strong email passwords for each of your POP3 accounts when utilizing this Outgoing/SMTP service. We suggest that you choose an alphanumeric combination with random characters, which may not be easily guessed. Please note that all customers are responsible for our AUP, including our policies regarding "spam".
You may read the AUP at: http://www.webii.net/support/accepteduse.html
Q: What common email programs support SMTP authentication?
We are aware that the following programs support this feature. If your program is not listed here, please consult your program's documentation or the software's support team for more information.
MacOS 7.x-9.x email programs:
Eudora 5
Entourage
Netscape 4.x
Windows 95/98/NT/2000/XP email programs:
Outlook Express
Outlook 98 and 2000
Outlook 2002 and 2003 (Windows XP only)
Q: What SMTP server settings should I use to utilize your SMTP services?
A: You should use the same server, username, and password settings as you use for your incoming (POP) email settings. The SMTP server will usually be "mail.yourdomainname" or just "yourdomainname". (For example: if your site is www.webii.net, the incoming and outgoing email server are mail.webii.net)
You also must select the option "My server requires authentication". Some email programs give you the option to use the same username and password information for SMTP server authentication as you use for your incoming (POP) authorization.
Refer to the instructions for popular email programs.
Q: How do I use your SMTP/Outgoing Mail services?
First, you must have a POP email account setup for your web hosting account. If you do not currently have one, log onto your Control Panel and set up a new POP email account. For more information on using your Control Panel, click here. Be sure to select a strong, alphanumeric password (of random characters) for your POP email account, which may not be easily guessed.
Second, contact Webii Support by email to enable the Outgoing/SMTP Mail server for your account. Please include your domain name, and verify that you have created strong POP email passwords for all of your email accounts.
Next, you need an email program that is compatible with SMTP authenticate methods. You will need to setup your email program to check and send POP emails. For some additional information on checking email from your email program, click here or consult your software's documentation.
You then must configure your email program appropriately to use Webii's SMTP server for each POP email address. We have provided instructions for some popular email programs below. See below for your email program's specific instructions. If you program is not listed here, please consult your email program's documentation or contact the software manufacturer's support team for assistance.
The following instructions assume that you have already setup your email program to check POP email. For more information on setting up your email program to check POP email from our server, click here or consult your program's documentation.
Eudora 5: Under the "Tools" pulldown menu, select "Options". Under the "Getting Started" section, check the box next to "Allow Authentication". (see screen shot below)
You may have to select the "Allow Authentication" for each Personality you have set up. To enable SMTP authentication for a Personality, go to the "Tools" pulldown menu, and select the "Personalities" option. Right-click on any personality and select "Properties". On the "Generic Properties" tab, make sure that the box next to "Authentication Allowed" is checked. (see screen shot below)
Outlook Express, Outlook 98, and Outlook 2000: Under the "Tools" pulldown menu, select the "Accounts" option. Click on the "Mail" tab, highlight an account and click the "Properties" button. On the "Servers" tab, check the box next to "My server requires authentication". Then, click the "Settings" button. In the window that appears, click the radio button next to "Use same settings as my incoming mail server". (see screenshot below)
Netscape Communicator 4.77: Under the "Communicator" pulldown menu, select the "Messenger" option. Once the Messenger opens, go to the "Edit" pulldown menu, and select the "Preferences" option. Under the "Mail & Newsgroups" section, select "Mail Servers". On this box, specify the "Outgoing mail server user name" (it will be the same as your POP account username). The first time you send an email, it will prompt you for your SMTP password. (see screenshot below)
Outlook 2003
At the top of your Outlook 2003 program, select the Tools menu, then "Email Accounts".
In the E-mail category, select View or change existing e-mail accounts and click "Next".
Highlight your email account in those listed in the E-mail window, and click the "Change" button (as seen below).
On the Internet E-mail Settings page, you should have the following settings:
Your Incoming mail server (POP3) should be set to mail.yourdomain.com.
Your Outgoing mail server (SMTP) should be set to also mail.yourdomain.com.
Be sure that the appropriate username and password for this specific email account are indicated correctly in the Login Information area.
The option labeled "Logon Using Secure Password Authentication (SPA)" should NOT be checked.
Now, click the "More Settings" button at the bottom right corner of the window.
On the "Outgoing Servers" tab, make sure the box beside My outgoing server (SMTP) requires authentication IS checked. Then, select Use same settings as my incoming mail server. Click the "OK" button.
These should be all the settings necessary to enable outgoing SMTP services for the email account. To test the settings, try sending yourself a test email message.
Please note that Webii can only provide limited instruction on the setup of your email program. For other questions regarding the use of your particular program, please consult the software's documentation or it's technical support service.
Q: Will setting up SMTP authentication using your server affect my incoming
POP mail settings?
A: No, you will not need to change your POP email settings and you will
receive email as you did prior to setting up SMTP Authentication.
Q: Is there an advantage to using my own ISP/Internet connection provider for SMTP services?
Yes, typically there is an advantage to using your ISP for outgoing email services. The main advantage is usually speed/efficiency of sending out the email, since you are directly connected to that provider's network and there is usually no need for password authentication. In order to keep our own SMTP services secure, we must require SMTP authentication by password, and thus some overhead is present. To try using your ISP for outgoing email service, contact them directly for their outgoing/SMTP server settings information.
Q: My ISP does not allow me to use your SMTP services, since they block traffic for port 25. What can I do?
Some Internet providers impose a rule that disallows their customers from using our SMTP/outgoing email services, by blocking traffic to port 25 on our server. Since port 25 is the standard SMTP port, it is the ONLY port we are able to open for this service (opening any other port would be insecure). Therefore, in these types of cases, you must use your ISP's specified SMTP settings for sending out email messages. Please contact the ISP directly for the correct SMTP/outgoing email settings.
Internet providers impose this limitation in an effort to minimize spam, by disallowing their customers to use any third-party outgoing email servers. Examples of providers that we are aware of currently imposing this limitation: Optonline.com, Comcast, Cox Cable, Earthlink, SBC/SWBell. This is becoming a fast growing trend with ISPs today, so if your Internet provider does offer SMTP email services, we recommend trying to use those services. It is highly likely that if your provider does not have this rule imposed now, they will in the very near future.
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